Sizing & Fit
1) How do your products fit compared to other brands?
Since sizing varies from brand to brand, the best way to determine the right size in our brand is to take measurements from an existing well-fitting garment of yours, and compare the measurements to ours. Here’s a step-by-step guide on how to do this.
2) Should I size down when purchasing raw denim?
Most raw denim will stretch up to 1″ total in the waist once you begin breaking them in, however some denim stretch more and others less. There will be fabric notes on each product page that outlines stretch info. Given this, many customers size down 1 size to account for stretch. You want your jeans to fit snugly in the waist when you first try them on and you should be able to button them without too much of a struggle. Please note that the stretch occurs mainly in the waist, not really through the legs, so please refer to the leg measurements if you are sizing down, to make sure they will still work for you.
3) What is the difference between the Stanton and SK?
Our Stanton style is a slim-straight, mid-rise jean where the leg is essentially straight from the knee down. Our SK is our “skinny” fit, but it is not a super-skinny jean. It tapers slightly from the knee down vs. the Stanton, with a slightly smaller leg opening than the Stanton. The rise on the SK is also slightly lower vs. the Stanton.
Caring For Your Jeans
4) What care instructions do you recommend?
For the most part, we recommend washing everything in cold water and hang drying only (except for our Waxed Canvas and Wool-lined products, we recommend only spot-cleaning for these). Specific care instructions can be found on each product page.
For raw denim, you can do a soak by filling up a bucket, your washing machine, or bathtub with water and soaking for approximately 30-45 minutes. You can choose to add a minimal amount of detergent to the water with minimal agitation (swish the jeans in the water a few times with your hands). Note: If you have a porcelain bathtub, the indigo may stain the tub, so you may want to use a bucket or your washing machine for the soak. Hang dry only.
5) Do I need to pre-soak raw denim?
This is a personal preference, and it is not necessary to pre-soak raw denim. Our denim is sanforized (pre-shrunk) unless otherwise noted. Some customers choose to pre-soak raw denim to soften up some of the initial rigidness and to minimize some of the bleeding that occurs the first few weeks. Many customers do not pre-soak raw denim since it softens up and breaks in fairly quickly with a few weeks of consistent wear.
Note: Avoid sitting on white/light surfaces the first few weeks, indigo may bleed and stain furniture, car seats, etc!
6) The indigo on my jeans is bleeding a lot, is this normal?
Yes, this bleeding (known as crocking) is normal and expected. You can experience crocking for several months, it really depends on how often you are wearing your jeans. Soaking may help to minimize this but will not completely prevent the crocking. The best way for the bleeding to subside is to wear your jeans frequently! Avoid sitting on light-colored surfaces, and be warned that indigo will transfer to sneakers, boots, belts, etc. (we personally don’t think this is a bad thing.)
7) Are crotch blowouts normal/common?
YES! Do not panic if this happens to you. It does not mean that you have purchased an inferior-quality product either. Crotch blowouts come with the territory of wearing raw denim, especially if you are not washing them periodically and are wearing them on the more fitted side. Our friends at Heddels put together a great article explaining what can cause blowouts, and how to prevent them. READ MORE
8) Do you offer chain-stitch hemming?
We offer complimentary chain-stitch hemming on any RGT raw denim jeans that are purchased directly through our website. Unfortunately we are no longer able to offer chain-stitch hemming for trousers. We are a small team and we do all our hems in-house, and we currently do not have the bandwidth to support trouser hems.
*NOTE: Due to the high volume of orders we receive over our annual Black Friday sale, we are unable to accommodate any hem requests received during this sale and are placing our hemming service on-hold. Thank you for your understanding.
If you would like us to hem your jeans, please make a note at Checkout with your desired inseam length. Please note that hemmed products are ineligible for Return/Exchange (no exceptions!), so if you are unsure about sizing, you can always send us your jeans later for hemming, as long as you pay for return shipping. Return shipping will be $12 (domestic) and $30 (international), and we will email you an invoice to process payment for the return shipping. Please allow 3-4 additional business days to process your order if you have requested a hem.
**Note: Though our denim is sanforized, it is always good to factor in up to 0.5 inch shrinkage in length that might occur after the first wash/soak.
If you did not purchase your RGT jeans directly from our website and would like us to chain-stitch them, the cost will be $30/pair (domestic) and $40/pair (international). This price includes return shipping back to you. If you would like to request this service, please email email@example.com. You must cover your own cost to ship your items that need hemming to us, we recommend using a trackable service as we are not liable for lost or undelivered packages.
9) Do you offer alterations such as tapering, patching, or darning?
No, we are not a tailor or alterations/repair service company. The only service we offer is chain-stitch hemming. We highly recommend Indigo Proof for any repair needs.
10) Do you offer custom jeans?
Though we started off as a custom jeans company, we stopped offering this service in 2009 to focus on our ready-to-wear brand.