Rogue Territory

Handmade Premium Denim Goods

RETURNS & EXCHANGES

RETURN POLICY

If for any reason you are not happy with your order, you may return it within 30 days of purchase for a refund (less the shipping charges.) Returned items MUST be in unworn, original, new condition. We will not accept returned items that have any visible signs of wear or have been washed, altered, damaged or hemmed. Returns are processed within 3 business days after your returned merchandise is received. Refunds are issued to the original payment method via PayPal. ALL Sale or Marked Down items are FINAL SALE (no returns or exchanges) and we are unable to offer price adjustments on any previous orders. Any returns received after 30 days from purchase may be subject to store credit only. If your returned item is deemed ineligible because it is not in new, original condition, you will be responsible for shipping costs to have the item returned to you.

TO REQUEST A RETURN:

1) Download our Return Request Form by clicking HERE. (If you are having trouble downloading the form, email returns@rogueterritory.com and we’ll email it to you.)

2) Complete the Return Request Form and email it to returns@rogueterritory.com.

3) Once your request has been approved, we will email you a RMA Form. Please print and include your approved RMA Form with your return package. You can ship to the address listed on the form. Returns that do not include an approved RMA Form may be Rejected or result in delayed refunds.

4) Your refund will be processed within 3 business days of receiving the merchandise. You will be refunded the total amount you paid less shipping charges.

Return packages can be shipped using any shipping service of your choice, at your expense. We recommend using a trackable and insured service as we are not liable for any lost or undelivered packages.

International return packages: in the customs declaration, please mark the package as “Returned Goods” and Origin is Made in the USA. If your customs declaration is filled out incorrectly, you will be responsible for all customs duties. If you have any questions regarding this, please let us know.

EXCHANGE POLICY

Currently we process exchanges like returns. If you’d like to make an exchange, the best way to do this is:

1) Purchase the replacement item(s) you want on our website in order to secure its availability.

2) Fill out a Return Request Form (DOWNLOAD HERE) and follow the instructions above in the RETURN POLICY section.

3) Return the merchandise that you do not wish to keep, please include your approved RMA Form inside your return package.

4) A full refund including the original shipping charge you paid will be issued within 3 business days once the replacement item(s) have been purchased and the returned merchandise has been received and inspected.

NOTE: For Black Friday orders, when you return your original merchandise AFTER you have repurchased the replacement at full price, we will issue your refund at the FULL price, so essentially you are still getting the items at the discounted price.

Return packages can be shipped using any shipping service of your choice, at your expense. We recommend using a trackable and insured service as we are not liable for any lost or undelivered packages.

International return packages: in the customs declaration, please mark the package as “Returned Goods” and Origin is Made in the USA. If your customs declaration is filled out incorrectly, you will be responsible for all customs duties. If you have any questions regarding this, please let us know.

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