PAYMENT:

All payments are processed through PayPal. PayPal supports all major credit cards and is quick, easy and guarantees the highest level of security.

SHIPPING POLICIES/COSTS:

It can take up to 48 hours for PayPal to process your payment. We will ship within 48 business hours of receiving PayPal payment for all items that are in stock. We ship within the USA using USPS and provide a delivery confirmation tracking number with each order. International orders are shipped using USPS First Class International (this service does not offer tracking).

Your shipping costs will be calculated based on the total amount of your order.

DOMESTIC ORDERS

- Order total $1 – $29 = $4 shipping USPS Ground (US orders)

- Order total $30 to $99 = $7 shipping USPS Ground (US orders)

- Order total $100 to $399= $12 shipping USPS Priority (US orders)

- Order total $400+ = FREE shipping

INTERNATIONAL ORDERS

- Order total $1 – $29 = $10 shipping USPS First Class International

- Order total $30 to $99 = $15 shipping USPS First Class International

- Order total $100 to $399 = $20 shipping USPS First Class International

- Order total $400+ = FREE shipping

*Note: For International orders, we ship using USPS First Class International, which does not include a tracking number. To receive a tracking number, we can ship using USPS Priority Mail, but this is typically much more expensive. If you would like this shipping method, please email us at orders@rogueterritory.com for a quote.

We will not negotiate on shipping prices, so please do not ask.

RETURN POLICY:

If for any reason you are not happy with your order, you may return it within 30 days of purchase for a refund (less the shipping charges.) Returned items MUST be in unworn, original condition. We will not accept returned items that have been washed, altered, or hemmed. Returns are processed within 3 business days after your returned merchandise is received. Refunds are issued to the original payment method via Paypal. Any Sale or Marked Down items are FINAL SALE and we are unable to offer price adjustments on any previous orders.

To request a return, please download our Return Request Form by clicking here. (If you are having trouble downloading the form, email orders@rogueterritory.com and we’ll email it to you.) Complete the Return Request Form and email it to orders@rogueterritory.com. Once your return request has been processed, you will be emailed a RMA Form. Please print and include your RMA Form with your return package.

Returns can be made using any shipping service of your choice, at your expense. We recommend using a trackable and insured service as we are not liable for any lost or undelivered packages.

EXCHANGE POLICY:

At this time, we are not accepting online exchange requests. If you’d like to make an exchange, the best way to do this is to purchase the items you want online in order to secure its availability. Fill out a Return Request Form (download here) and return the merchandise that you do not wish to keep. A full refund including the original shipping charge you paid will be issued within 3 business days once the returned merchandise has been received.

We offer free chain stitch hemming with purchase, but will not allow you to exchange or return items that are hemmed, so please consider this before you request a hem. If you would like your product hemmed, please be sure to MAKE A NOTE OF THE DESIRED INSEAM LENGTH IN THE NOTES FIELD AT CHECKOUT.

SIZING:

Rogue Territory jeans run true to size. Our fits are designed to sit on your hips, more than your waist, so please keep this in mind when you are referring to the size guides. All the denim we use is sanforized, which means that the fabric is pre-shrunk, so shrinkage after wash or hot soak is minimal. Approximately shrinkage can be 0.5”-1” in the inseam and 0.5” in the waist. Conversely, the denim will stretch 0.5”-1” in the waist. Please account for shrinkage and stretching when selecting your size. When purchasing raw denim, jeans should be snug when you first put them on. If you are concerned about the denim stretching and becoming too big in the waist, size down.

MEASURING:

There are a couple ways to go about measuring yourself or your jeans for sizing purposes.

1. Lay your jeans flat, it’s best if they are snug on you before measuring them, no use in measuring stretched out jeans! Be sure to line up the waistband so the front and the back of the jeans are flush with one another, then measure across the top of the band from side to side. Double this measurement.

OR 2. Measure yourself. Take your tape measure and measure around the top of your hips, approximately 4” down from your navel. Tape should sit right on top of the hips.

Please do not ask us to compare our sizing to other brands. Everyone’s sizing is different. Not to mention, we haven’t worn anything but our own jeans in years.

WASHING SUGGESTIONS:

Precursor – Raw denim is a beautiful thing. It’s meant to be worn often and rarely washed. You may think this is crazy, but there is a method to our madness. It’s all about creating your very own unique pair of jeans…this can only be accomplished by loving and caring for your jeans. Nobody likes to see flat, lifeless indigo jeans. This is what happens when you wash your jeans often. We’re looking for contrast in the denim, whiskers, fading in the high-stress, high-impact areas. You can only achieve this by wearing your jeans often and washing them ONLY when absolutely necessary. A good goal to shoot for is not washing your jeans for at least 4-6 months. Here are some care instructions for your future works in progress:

HOT SOAK – You can hot soak your jeans before and during your time wearing them. Doing a hot soak on your jeans before you wear them can help curb some of the bleeding that occurs with raw denim, it also helps with breaking in the denim. Some people like to put their jeans on while they’re damp, with the intent of molding the jeans to their body. Hot soaks during washes are crucial for killing the stink and getting the grime off your jeans without putting them through the harsh process of a full wash cycle. Hot soak for 45 minutes and hang dry ONLY. It’s that easy. Minimal shrinkage will occur.

WASHING MACHINE – Throw them in inside-out and with cold water and minimal detergent, the less chemicals that could potentially mess with the color of your jeans, the better. Hang dry ONLY.