Our annual Rogue Territory Black Friday/Cyber Monday sale is quickly approaching, so here is everything you need to know!
STARTS: Thurs 11/25 at 9am PST
ENDS: Mon 11/29 at 11:59pm PST
CODE: RGTFAM21, enter this code at Checkout for 30% off select styles only. *Please note exclusions apply.
STYLES NOT INCLUDED:
- 15oz Indigo denim bottoms
- 15oz Stealth denim bottoms
- 17oz Cryptic Indigo & Stealth denim bottoms
- 15oz Indigo & Stealth Supply Jackets
- Tan Ridgeline Supply Jacket (unlined)
- Lined Ridgeline Supply Jackets (Tan, Olive, Brown)
- Indigo Sashiko Cruiser Jacket
- BM Shirt Blue/Blush Ombre Plaid
- BM Shirt Red/Black Ombre Plaid
- BM Shirt Gold Ombre Plaid
- Jumper Shirt Nat/Black HB Plaid
- Oxford Shirt Blue/Grey HB Plaid
- Watchmens caps
- EDG x RGT Natural Leather Belts
- e-Gift Certificates
HOW DO RETURNS & EXCHANGES WORK?
For Returns on any items that qualified for the Black Friday discount, we will issue STORE CREDIT ONLY
- we will not refund those items - no exceptions will be made
. Our standard return window as outlined in our Return Policy
For Exchanges, please follow the instructions outlined in our Exchange Policy
. You will need to first repurchase your replacement item(s) at regular full price, and when you return the item(s) that you do not wish to keep, you will be refunded the FULL regular price, so in effect you still get the item at the discounted price. Final Sale items remain FINAL SALE - no returns or exchanges, no exceptions! If you have any further questions, please email email@example.com
ADDITIONAL INFO (PLEASE READ!!)
If the item is in my cart, is it held for me?
NO. Items in your cart are not reserved, if someone else makes it through checkout first, it's theirs. We recommend shopping the site ahead of time and make sure you're logged in to save time during the checkout process. Using payment shortcuts like Shop Pay or Apple Pay can get you through checkout faster.
What if I don't receive an email order confirmation?
If your order goes through successfully, you will receive an email from our website with a 5-digit order #. If you do not, please check your Spam or Promotions folder first before emailing us. Also ensure that you didn't have any typos in the email address you entered during checkout, because our website will send the email to whatever email you entered.
Do you ship with Signature or Insurance?
By default, we do not ship with Signature required, this is an additional cost and if you'd like to request it to protect yourself, please enter a note at checkout and we will email you a quote/invoice. We offer Route Insurance
and strongly recommend that you purchase it to protect yourself. You can choose to opt out of Route Insurance at checkout. We are not responsible or liable for any lost, stolen, or damaged packages and will NOT replace or refund under any circumstance.
For full details, please review our Shipping Policy
When will my order ship?
Due to the high volume of orders we receive over the sale period, please allow up to 7-10 business days (not calendar days) to process your order. Orders will begin shipping as early as Monday 11/29. **Please note we are CLOSED on 11/25-11/28, so we will not be responding to emails or shipping orders those days. We will begin responding to emails on Monday 11/29.
Can I request a hem?
NO, we are placing our hemming service ON HOLD during the sale, we will not be accommodating any denim hem requests placed during the sale. We do not offer hemming on any of our trousers, so please do not ask. You can always send your jeans back to us at a later date for hemming, once we have resumed our hemming program (most likely in January). We are an extremely small team and we do all our hems in-house. In order for us to be able to get through the busy holiday season, we are putting a necessary hold on our hemming service. Thank you for your understanding and support!
What if I made a mistake when placing my order?
If you made a mistake on your order (wrong size, wrong style), please make a REPURCHASE order immediately to secure the item(s), and email us to cancel/refund your first order. We cannot accommodate product swaps.
Can I use multiple codes at checkout?
NO. Our website does not let you "stack" codes, meaning you can only use 1 discount code at checkout. You will not be able to use both the Black Friday code and a Rewards discount code, you will need to choose 1. We will not retroactively apply Rewards codes to your order if you use the Black Friday code, but you will still accrue RGT points for your order.
What happens if my order is lost or stolen?
Please remember that we are not UPS/Fedex/USPS/DHL, so if they lose your package during the busy holiday season, please don't take it out on us! In the event that a shipping carrier loses your package, we will do our best to help each case per our Lost/Stolen Packages Policy
. Also keep in mind that unfortunately there are more stolen packages during the holidays, so please consider the shipping address that you choose and if you need to request a Signature or purchase Route Insurance
to cover yourself (we are not liable for stolen packages).
Will you do a price adjustment on orders placed before the sale?
NO. Unfortunately we will not be able to offer price adjustments on any purchases made PRIOR to the Black Friday sale, so please do not ask. We do this out of fairness for those shopping the sale, as it is a first-shop first-serve basis! Thanks in advance for your understanding.
Lastly, we wanted to take a moment to thank each and every one of you for your love and support of RGT, especially this year. We are so thankful to have such amazing, loyal, and passionate customers (#RGTFAM!). Happy Holidays from the RGT team!