Black Friday Sale 2019
STARTS: Thurs 11/28 at 9pm PST
ENDS: Mon 12/2 at 11:59pm PST
CODE: RGTFAM19, enter this code at Checkout for 30% off select styles only. Please note exclusions apply. Code applies to RGT.A as well!
We offer our annual Black Friday code as a way to give thanks to our customers who support us throughout the year, and it is also a way to welcome new customers to the brand. Every year there are excluded styles, these mostly consist of Core styles that many of our retailers carry. Other excluded styles consist of either recently released styles from our lastest FW19 drop, or recent Exclusives.
STYLES NOT INCLUDED:
Many styles (over 80 products) will be 30% off EXCEPT for the select Core & Exclusive styles listed below:
- 15oz Stanton / 15oz SK / 15oz Standard Issue
- 15oz Stealth Stanton / 15oz Stealth SK / 15oz Stealth Standard Issue
- ISC Officer Trouser / ISC Work Shirt
- 15oz Indigo Supply Jacket / 15oz Stealth Supply Jacket
- Tan Ridgeline Supply Jacket
- Campus Jacket
- FW19 Drop 3 Styles (Wool Explorer Blazer, Double Indigo Slub Type III Jacket Blanket Lined, Ash Officer Trouser, Grey Infantry Pants)
- 16.75oz Double Indigo Slub Stanton / SK
- Wool Patrol Shirt
- 15oz Indigo Service Shirt / 15oz Stealth Service Shirt
- Sashiko Infantry Shirt
- Hooded Anorak
- EDG x RGT Natural & Chromexcel belts
- Watchmen caps
- e-Gift Certificates
HOW DO RETURNS & EXCHANGES WORK?
For Returns, our standard Return Policy applies. For Exchanges, you will need to follow the instructions outlined in our Exchange Policy. You will need to first repurchase your replacement item(s) at regular full price, and when you return the item(s) that you do not wish to keep, you will be refunded the FULL regular price, so in effect you still get the item at the discounted price. Final Sale items remain FINAL SALE - No exceptions! If you have any further questions, please email firstname.lastname@example.org
ADDITIONAL INFO (PLEASE READ!!)
If the item is in my cart, is it held for me?
NO. Just because an item is in your cart does NOT guarantee it is yours, if someone else makes it through checkout first, it's theirs. We recommend shopping the site ahead of time and make sure you're logged in to save time during the checkout process.
What if I don't receive an email order confirmation?
If your order goes through successfully, you will receive an email from our website with a 5-digit order #. If you do not, please check your Spam folder first before emailing us. Also ensure that you didn't have any typos in the email address you entered during checkout, because our website will send the email to whatever you entered.
Do you ship with Signature or Insurance?
By default, we do not ship any orders with Insurance, this is an additional cost and if you'd like to request it to protect yourself, please enter a note at checkout and we will email you a quote/invoice. For orders $499 and under, we do not ship with Signature required. All orders $500+ will ship with Signature required (this is our policy to protect you and ourselves). To request a Signature, please enter a note at checkout.
When will my order ship?
Due to the high volume of orders we receive over the sale period, please allow up to 7-10 business days (not calendar days) to process your order. Orders will begin shipping as early as Monday 12/2. **Please note we are CLOSED on 11/27-11/29, so we will not be responding to emails or shipping orders those days. We will begin responding to emails on Monday 12/2.
Can I request a hem?
NO, we are placing our hemming service ON HOLD, we will not be accommodating any denim hem requests placed during the sale. We do not offer hemming on any of our trousers, so please do not ask. You can always send your jeans back to us at a later date for hemming, once we have resumed our hemming program (most likely mid-to-late Dec). We are an extremely small team and we do all our hems in-house. In order for us to be able to get through the busy holiday season, we are putting a necessary hold on our hemming service. Thank you for your understanding and support!
What if I made a mistake when placing my order?
If you made a mistake on your order (wrong size, wrong style), please make a REPURCHASE order immediately to secure the item(s), and email us to cancel/refund your first order. We cannot accommodate product swaps.
Can I use multiple codes at checkout?
NO. Our website does not let you "stack" codes, meaning you can only use 1 code at checkout. You will not be able to use both the Black Friday code and a Rewards code, you will need to choose 1. We will not retroactively apply Rewards codes to your order if you use the Black Friday code, but you will still accrue RGT points for your order.
What happens if my order is lost or stolen?
Please remember that we are not UPS/Fedex/USPS/DHL, so if they lose your package during the busy holiday season, please don't take it out on us! In the event that this happens, we will do our best to help each case per our Lost/Stolen Packages Policy. Also keep in mind that unfortunately there are more stolen packages during the holidays, so please consider the shipping address that you choose and if you need to request a Signature or Insurance to cover yourself (we are not liable for stolen packages).
Will you do a price adjustment on orders placed before the sale?
NO. Unfortunately we will not be able to offer price adjustments on any purchases made PRIOR to the Black Friday sale, so please do not ask. We do this out of fairness for those shopping the sale, as it is a first-shop first-serve basis! Thanks in advance for your understanding.